Every month, you'll receive a box filled with beauty, grooming, and lifestyle samples from both up-and-coming and well known brands. Each delivery will include a mix of categories, as well as lifestyle items. Samples are generously sized, with enough product to allow you to figure out if they're right for you. You'll also want to take advantage of Birchbox.com, which is packed with product information and tips, including expert interviews, helpful tutorials, and engaging videos.

Woohoo! You’ve taken the first step to discovering new beauty and grooming products. Since Birchbox subscriptions are offered on a first come, first served basis, please allow 2-3 weeks for us to reach out to you via email with a link to claim your subscription. In the meantime, create an account, customize your profile, and check out our site.

Nope—all you pay is your subscription fee. There are no shipping or handling fees for the monthly Birchbox. Please note that in NY, NJ, MA and VA sales tax may apply.

Check your order confirmation for an estimated shipping date. Your first Birchbox will probably arrive the month after you place your initial subscription order. All Birchboxes ship from our East Coast facilities and should arrive an estimated 5-10 business days after they ship. You will receive an email with a tracking number so you can follow your box's progress.

When you place your order for the monthly membership, you will be billed for your first Birchbox immediately. For the women’s Birchbox, you will be billed on the first day of each month after your first shipment. For the men’s Birchbox, you will be billed on the 15th of each following month.

All annual subscriptions automatically renew at the end of every 12-month period so that you'll never miss a box (except gift subscriptions—see next question). We'll remind you via email when the auto-renew is about to happen. You can opt out of auto-renewal at any time—simply call us at 877-487-7272.

If you have a gift subscription, it will be terminated after you receive your last box. After your last box is received, you can re-subscribe and become a regular recurring subscriber. If you already have an account, log in to Birchbox.com and go to the ‘join’ tab to re-subscribe. Don’t hesitate to call us at 877-487-7272 for assistance or to place your order over the phone.

Monthly members can cancel their Birchbox subscription at any time. There are no cancellation fees. Simply go to your Account page and look for the 'Cancel Subscription' link under Birchbox Membership Details. Click to submit your cancellation. You can also contact us at info@birchbox.com to cancel.

For the women’s subscription, monthly re-billing occurs on the first of each month after you receive your first Birchbox. For the men’s subscription, monthly rebilling occurs on the 15th of every month after you receive your first Birchbox.

If you would like to cancel your monthly subscription, make sure to send in your cancellation request before 12 AM Eastern Standard Time on the DAY BEFORE rebilling, otherwise you will continue to be billed for the following Birchbox.

Yearly subscribers may cancel only during the first month of their subscription. After this date, yearly subscribers are not eligible to cancel their subscription.

Yearly subscribers may choose to opt out of auto-renew by clicking the 'Opt Out of Auto Renewal' link on the Account page under Birchbox Membership Details. This link is available during the final month of your annual subscription. To opt out earlier, contact us at 877-487-7272. This will prevent your annual subscription from automatically renewing at the end of the year.

At any point in the month, the monthly/yearly recurring subscriptions will say "processing." This is the status of your subscription, not your shipping status. Each month we will send you an email confirmation with your monthly tracking number. When your subscription is cancelled, that original order will then say "closed."

We currently ship only to the United States, its territories, and APO Boxes. Boxes are sent via the US Postal Service and UPS Mail Innovations. Every month, once your box is sent you'll receive an email with your tracking number so you can follow your box's progress to your door! With both services, the post office drops off the box without signature confirmation.

To find out more about our Shipping Guidelines, you can click here.

Birchboxes are like magazines—they arrive once a month! Look to your order confirmation to reference the date your first Birchbox will ship. For the women’s Birchbox, all subsequent boxes will ship from our facilities around the 10th day of the month as long as your membership is active. For the men’s Birchbox, all subsequent boxes will ship around the 25th of the month. You can expect your shipment to arrive 5-10 business days after it's shipped. We will always provide you with Birchbox tracking information.

To ensure we can deliver your gift in a timely manner, the first Birchbox of any gift subscription is always a “welcome” box. These boxes ship from our facilities via UPS. Please ensure that the shipping address accepts UPS shipments. If you have further questions, please don’t hesitate to give us a call at 877-487-7272.

Yes! With every Birchbox and full-size order that we ship to you, you will receive tracking information via email upon its shipment. You can locate your Birchbox tracking number on the ‘box’ tab upon logging into your account, where you'll see your box's tracking number alongside your Birchbox preview for the month. Your Birchbox will be shipping through UPS Mail Innovations and then USPS once it reaches your local post office.

You can make changes to your billing and shipping addresses in your account page underneath your membership status. For women’s subscriptions, make sure to make all address changes (and credit card changes if necessary!) by the 25th day of the month. For men’s subscriptions, be sure to do so before the 10th of each month. Billing and printing of labels start a few days before the first and the 15th of the month, respectively, for each subscription. If you haven't made address changes by the deadline, your Birchbox will go to the previous address we had on file for you.

We know you love your samples, so we want to make it easy for you to order full-size versions. Every month, all the Birchbox Monthly Picks, the products sampled in that month's batch of Birchboxes, ship for free (minimum order quantity conditions may apply to some products). You have a full month to get free shipping on full-size versions of these samples. For women’s subscriptions, the promotion lasts through the 10th day of the month after you received your box. For men’s subscriptions, the promotion lasts through the 25th day of the month after the box is received. In addition, any order $50 and over always ships for free—even if the products are not Birchbox Monthly Picks. All other orders that do not qualify for free shipping will ship for a flat fee of $5.

Oops! If you forgot to include an item in your order, give us a call immediately: 877-487-7272. As long as the items haven't been shipped, we should be able to include them in the original order.

Yes! Our partnership with UPS allows us to have full-size products in your hands the business day after your order was placed. When an order is placed by 6am M-F, it will ship that day, arriving the following business day.

Unfortunately we do not offer expedited shipping for your monthly Birchbox.

To make your Birchbox shopping experience even more enjoyable, we have streamlined our shipping rates: next day delivery is $22 through UPS for your full order (regardless of quantity or value) and second day delivery is $15. UPS Ground service is $7.

You will receive a confirmation email after your order has shipped containing a UPS tracking number that you can use to track your shipment’s journey. It may even arrive before you’ve opened your email!

The surprise is part of the fun! That's why we keep the products secret until you receive them. Still curious? Check out the list of our brand partners and products in the Birchbox Shop to get a sense for what we have sent in the past.

Yes we do customize the boxes—that's why filling out your Profile is so important! Some samples are sent to everyone—these products are chosen carefully to ensure that they'll work for a wide range of styles, skin types, and colorings. Other samples are chosen specifically for your beauty and grooming needs. We are also truly committed to never sending you the same sample twice! Please contact us if this happens.

We hope you do! But if you don't, please tell us. Feedback is important to us and we promise to respond. In the meantime, pass the samples on to some lucky friends!

We won't leave you high and dry! Birchbox.com has detailed information on how to get the most out of your samples. In the Shop section of our site, visit the product page for your sample and read the 'How It Works' and 'How to Use' sections. You'll also see links to relevant videos and articles. Visit the Magazine section for even more beauty and grooming inspiration: interviews, editor picks, pro tips, and tons of how-to videos.

You can buy full-size versions of your sample in the Birchbox shop. You earn a point for every dollar spent and 100 points translates to $10 to spend on more full-size products. Learn the details and more ways to earn points here.

We try our best to only send you products that fit your beauty/grooming needs, skin color, and hair type. Fill out your profile to ensure that we can pick samples that will work for you.

Unfortunately, we are not able to guarantee that your box won't contain any specific products or ingredients. Because we take allergies seriously and we don't want to over-promise and under-deliver, we cannot accommodate allergies. We understand if that makes it hard for you to begin or continue our service, but we hope you'll stick with it and we encourage you to give the occasional trouble products away to a friend!

If you do have known allergies to certain products/ingredients, we highly suggest that you first check the product's ingredients before you test out your sample. A list of ingredients can be found on every product's page in our Birchbox Shop.

We strive to be an environmentally responsible company. We offset the carbon emissions from our shipment, use recycled packaging and often sample organic and all-natural products. Unfortunately, we cannot promise to deliver only eco-friendly samples at this time.

It's easy! For every 100 points you earn, you get $10 off a full-size product order. You can check your points any time by logging in to youraccount.

There are many ways to earn Birchbox Points. You receive 1 point for each dollar spent on full-size products in the Birchbox Shop. If you're a Birchbox monthly subscriber or yearly member, you can invite friends to join Birchbox with your unique friend referral link and you'll receive 50 points for each friend that signs up after their first box has shipped. You'll also receive 10 points for every product feedback survey you complete.

You earn 10 points for your first month if you have a recurring subscription. You will not automatically receive 10 points in subsequent months but you can earn 40+ points each month by filling out the product feedback surveys. If you have a women’s subscription, sign up for a year or upgrade and you'll earn 110 points right away.

Your 50 Birchbox points will be updated automatically by the end of the same month that your referred friend receives their first Birchbox. Thanks for spreading the word about Birchbox!

Redeeming your Birchbox Points is easy! Simply add items to your shopping cart, and click the 'Check out' button (if you're not already signed in, the next screen will prompt you to sign in to your account). Continue through the checkout process. When you get to the Payment Information section, you'll see a box that that says 'Use my rewards points.' When you click it, your points will be used and the dollar value will be deducted from your order total. Done! Visit our Birchbox Points page to see a screenshot.

The $10 reward can only be applied to full-size products and gift subscriptions. Unfortunately, our system isn't set up to use Birchbox Points for monthly or yearly subscriptions.

You'll receive 10 Birchbox points for each eligible product feedback survey. Your account will be updated within 1-2 business days with your points. Please note that to be eligible to receive points for your feedback: 1) You must be a current monthly or yearly member in good standing; and 2) You must have received the product sample from Birchbox; and 3) You must fill out the feedback survey within 30 days of receipt of your sample (ie: for women, from June 10th-July 10th for the June Birchbox; for men, from June 25th-July 25th).

Filling out the feedback surveys is easy! Just log on to your Birchbox account, and click on Box in the main navigation bar. From there, you should see a list of your Birchbox contents for the month. Click on the corresponding product link for which you wish to leave feedback. The link will bring you to a product page where you'll see a Feedback link on the lower right hand side of the page. Please keep in mind that product feedback is only accepted during the month in which the product is being sampled (ie: for women, from June 10th-July 10th for the June Birchbox; for men, from June 25th-July 25th). After the month ends, the products are no longer eligible for feedback.

The Magazine and The Guide filled with inspiring articles and videos to get you on your way to being a beauty and grooming savant! Think industry secrets, beauty and grooming news, exclusive interviews, and how-to videos! Plus, check out our women's and men's blogs for day-to-day discoveries and behind the scenes peeks.

Unfortunately, due to a number of security issues with Internet Explorer our website does not always support the browser. For this reason, you may find that your shopping cart does not show the proper contents, or that entering your billing information is problematic. We highly suggest using Firefox or Google Chrome (Both safe! Both free!) when accessing Birchbox.com.

Current partners are listed on our brand page. We're very excited to partner with companies that we know and love. Our list is growing quickly! If there is a brand you'd like to see included in Birchbox, let us know! Send a note to info@birchbox.com.

Great question! Purchases in the shop that ship to MA, NJ, NY, and VA will be charged sales tax on their orders.

Membership does come with benefits! We have Birchbox Points, a generous rewards program that gives you many ways to earn points that can be redeemed for full-size product. Every month, shipping is free on all full-size versions of the Birchbox Monthly Picks - all the products sampled in the boxes that month. We also offer Free Shipping on all orders $50 and over, all the time. Read our Shipping Guidelines for more information. We also have special promotions that we'll tell you about via email - one more reason to keep checking your inbox!

We know your samples were great, so we want to make it easy for you to order full-size versions! Every month, all the Birchbox Monthly Picks (products sampled in that month's batch of Birchboxes), ship for free (minimum order quantity conditions may apply to some products). You have a full month to get free shipping on full-size versions of these samples. For the women’s subscription, the promotion lasts through the 10th day of the month after you received your box. For the men’s subscription, this will last until the 25th of the month after you receive your box. And, as always, any order $50 and over ships for free—even if the products are not Birchbox Monthly Picks. All other orders that do not qualify for free shipping will ship for a flat fee of $5. Read our Shipping Guidelines for more information.

If you are not 100% satisfied with your full-size product purchase, you can return it to Birchbox for a full refund within 90 days of the purchase date. Return shipping is free of charge. If you're not happy with your full-size product, for any reason, just contact us at info@birchbox.com and we will provide you with a free return label. Please allow 10 business days for the return to be processed once it is received at our warehouse. After your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. The original shipping and handling fees are non-refundable. Please note that depending on your credit card company, it may take an additional 3-7 business days after your credit is applied for it to post to your account. Note: Please do not send your purchase back to the manufacturer.

We do not offer exchanges on full-size products. If you wish to make an exchange, please contact us for a complimentary return shipping label within 90 days of your purchase. We will process your refund when the item is received and in the meantime you can purchase new items from the Birchbox shop.

If you have any issues with your order, please give us a call at 877-487-7272. We will do our very best to accommodate your request and provide you with a shipping return label for a return/exchange if necessary. Please see our return policy in the question above for more information about returns.

We do offer gift cards! The gift card holder can redeem the gift card for products in our shop. Birchbox gift subscriptions can also be purchased through our gifting page.

You can gift a women’s Birchbox subscription for 3, 6, or 12 months. Birchbox subscriptions are sold on a first come first served basis. If you have ever been a Birchbox Subscriber, you can log into your account to purchase gift subscriptions right away. For more information, please visit the gifting page. If you have any questions regarding your gift, please contact us at info@birchbox.com or toll free at 877-487-7272.

Yes, most Birchbox Subscribers can quickly checkout using the credit card details we have stored for your monthly payment. Some types of subscriptions do not have this option activated.

Not yet unfortunately. Only the credit card associated with your subscription can be used. If you would like to use a different credit card simply select "Use different credit card" at checkout and enter your card details.

No. Select "Use different credit card" at checkout and use any card you like by entering your card details.

Don't worry - if you forgot to place your promo code, contact us as soon as possible via phone (877-487-7272) and have your order number ready. We will do our best to fulfill it!

We will honor any orders placed 3 days prior to the promotion release date. Please contact us at 877-487-7272 so we may manually apply the promotion.

Oh no! Be sure to check that you’re logged into your Birchbox account before pressing "apply coupon." If the issue persists, give us a call right away at 877-487-7272 and we'll help you with your order over the phone.

So sorry! If you do not use the promo code while it's active, there's always next time!

So sorry! Only one coupon code can be applied per order.

Birchbox gift cards never expire! Enjoy shopping now, or save the card for a rainy day!

You can use your gift card to purchase any products in our shop! However, monthly recurring subscriptions and gift subscriptions cannot be purchased using a gift card.

You can use your gift card to purchase any products in our shop! However, monthly/yearly recurring subscriptions and gift subscriptions cannot be purchased using a gift card.

Gift cards can only be redeemed for products in our shop. Gift cards cannot be used for monthly/yearly recurring subscriptions or gift subscriptions.

Unused credit on your gift card may be applied to subsequent purchases. Simply apply your gift card while it’s in your cart and your remaining balance will be applied to your cost summary.

Yes! By clicking the "X" next to the gift card amount in the cost summary of your cart, the gift card will not be applied towards your purchase.

You can check your gift card balance by accessing your cart, entering your code into the "Gift Cards" field and clicking "Check Card Balance." Make sure that your cart has at least one item in it to access the gift card balance.

So sorry! We must have the recipient’s email address in order to send out their gift card.

Purchases made with gift cards are not eligible for Birchbox Points. However, points can still be earned whenever you purchase a gift card.

First, check that your gift e-card has an available balance and that you are entering the code exactly as it appears in your gift e-card email. If you continue to have difficulty please send an email to info@birchbox.com or call us toll free at 877-487-7272.

A "welcome box" is a Birchbox filled with our best sellers that work for everyone. A welcome box is the first box sent for all gift subscriptions.

So sorry, monthly subscriptions cannot be gifted. Please check out our gifting page, we have a variety of gift options.

Once the first Birchbox of the gift order has been processed, the order cannot be cancelled and is non-refundable.

A gift message can be included through an e-card in placing your order and can only be sent out if the email address of your gift recipient is included. The e-card will also contain gift-redemption instructions.

So sorry! A gift order cannot be split into separate gifts once it has been placed. If your first gift box has yet to ship, please contact customer service toll-free at 877-487-7272 to discuss order options.

Birchbox referral points only apply in the purchase of a monthly or yearly recurring Birchbox subscription.

The first box of a gift subscription is shipped on the date of your choosing. All subsequent boxes will be shipped according to the Birchbox monthly shipping cycle (around the 10th of the month).

If you have a gift subscription, it will expire after you receive your last box in the mail. After you receive your last box, you can re-subscribe and become a monthly or yearly recurring subscriber. If you redeemed your gift subscription, simply log into your account and click on the 'join' tab to purchase a subscription. Don’t hesitate to call us at 877-487-7272 if you need further assistance!

Not a problem! If you do not have your recipient’s email address, we do require their shipping address in order to start their gift subscription.

If you do not supply your recipient’s shipping address, we will need their email address in order to send them notification of their gift.

Yes! Select the option to “Send the first box to me and send all subsequent boxes to the recipient” when deciding where to send your Birchbox gift and we will send you the first box to deliver at your leisure.

Yes! You will be provided with a calendar during the gift order process. All free dates for shipment are whited out. Dates that are grayed out cannot be chosen for shipment.

The first gift box will ship on the date of your choice. Please allow 5-10 business days for delivery.

The first Birchbox of any gift subscription is always a “welcome” box. These boxes ship from our facilities via UPS. Please ensure that the shipping address accepts UPS shipments. If you have further questions, please don’t hesitate to give us a call at 877-487-7272.

Yes! You will receive shipping notification via email when the first Birchbox ships!

The recipient will receive instructions on how to redeem their gift code with their e-card if you have included their email in the gift order process. If their email has been omitted, you will receive email instructions on redeeming the gift code, which you can forward on to the recipient at your own discretion.

Gift subscriptions cannot be redeemed for cash or other products in our shop. If you already have an existing Birchbox subscription and have been gifted a subscription, please email us info@birchbox.com or call us at 877-487-7272 to arrange for an alternative.

Not a problem! Visit our redemption page and submit your email address to have another redemption link sent.

Not to worry! Your recipient’s boxes will continue coming; however, if they would like to receive boxes according to a profile for customization they must complete the redemption process.

The recipient will have the opportunity to fill out their profile through the gift redemption process after they receive their Welcome box.

Yes! Gift recipients will have the opportunity to fill out their profile after they receive their first Birchbox and complete the gift redemption process.

As long as the gift recipient redeems their gift code under a Birchbox account, they will be able to change their shipping information at any time. If a recipient does not redeem their gift code, they should be in contact with customer service to change their shipping address.