I've been wanting to try this product for quite some time, I had Birchbox points and said "What am I waiting for??!". I use an exfoliating pad when I use the cleansing water to remove my makeup. I've tried a lot of make up removers, from wipes, liquids, creams, and gels, but never cleansing water. I've had a problem with several removers that would burn my eyes. I had no problem with this! It was very gentle, it did not tug at my eyelashes (I HATE that in a remover) and with an exfoliating pad, it gets even more gunk.