Membership & Subscribing

I want to sign up for a subscription! Are there any extra fees?

Nope! Your Birchbox subscription won’t have any shipping or handling fees—just the $10/month, $110/year for the Beauty Box and $20/month for Birchbox Man. If your shipping address is in a state in which we operate, sales tax will be applied to your order.

I just signed up! What should I do next?

Be sure to fill out your Profile so we can learn more about you and what you’re looking to discover. Your Order Confirmation will have an estimated ship date so you’ll know to keep an eye out for your first box. While you wait, check out our Shop, which is stocked with our products so you’ll have an idea of what’s in store!

How can I customize my boxes?

Your monthly boxes will be tailored to the preferences in your Profile. You’ll also be able to add full-size products onto your boxes and participate in Sample Choice, which allows you to choose one of the samples in your next box.

If I change my mind, can I cancel?

Monthly Rebillable Subscriptions can be canceled at any time. Yearly Rebillable Subscriptions can only be canceled within the first month, but subscribers may opt out of auto-renewal at any time.

Learn more about our cancellation policy here.

Can I shop with Birchbox even if I don’t subscribe?

Please do! Our Shop is constantly updated with new products, including exclusive brands, Limited Edition boxes, and so much more. You’ll earn Birchbox Points every time you shop with us, too!

Is Birchbox available outside the US?

Yes! Birchbox is now available in France, Spain, the UK and Canada. Birchbox subscriptions are non-transferable across markets.

Billing & Payment

When can I expect to be billed for my subscription?

If you subscribe on a monthly basis, you’ll pay for your first box when you place the order. Starting with your second box, you’ll be on a regular monthly billing and shipping cycle.

When you subscribe on a yearly basis, you’ll pay for your full subscription up-front and won’t see any monthly charges. Once your year is almost up, we’ll check in and see if you’d like to opt out of auto-renewal.

What forms of payment can I use?

We accept VISA, Mastercard, Discover or American Express credit cards, or debit cards as payment for rebillable subscription orders. Unfortunately, we’re not able to accept checks, money orders, gift cards, or PayPal, or link routing numbers to your account.

Please note, Birchbox Points cannot be applied as a form of payment toward monthly and/or yearly rebillable subscriptions or Gift Cards.

I’m ready to place an order. When will I be charged?

You’ll be billed as soon as your order is placed. From there, we’ll be in touch with tracking information as soon as your products are on the way!

Birchbox Points Program

I’ve heard good things about your Points Program. Tell me more!

Glad you asked! Here’s the 411:

100 Birchbox Points = $10 to spend on products you love. Racking them up is easy—you’ll earn Birchbox Points every time you Shop with us, review your monthly samples, invite your friends to subscribe, or share your box on social media. Feel free to spend or save them for later—they won’t expire for a full year.

What is the Birchbox Aces Program, and how do I get in?

Birchbox Aces is our VIP Program, which offers awesome perks like free shipping, exclusive offers, anniversary gifts, and so much more. Your 500th Birchbox Point* is your ticket in, and to keep your spot, you just need to earn 500 Birchbox Points per calendar year.

*Birchbox Points earned via purchases, friend referrals, sample reviews, or promotional offers related to the Birchbox Aces Program will be credited toward your Aces eligibility


What is your promotion code policy?

One promotional code can be applied to each order.


Where does Birchbox ship?

Birchbox subscriptions currently ship to United States. You may experience longer delivery times when shipping to Hawaii, Alaska, and Puerto Rico. We also ship to all provinces in Canada—for other international purchases, we operate as Birchbox France, Birchbox Spain, and Birchbox UK. Birchbox subscriptions are non-transferable across markets.

Sadly, we are unable to ship subscriptions to APO, FPO and DPO addresses, however we are able to ship full-size products orders to these types of addresses.

Shop orders containing Hazardous Materials can only be shipped to addresses within the Continental US and cannot be shipped to Alaska, Hawaii, US territories, or APO/FPO/DPO addresses.

Learn more about our Shipping Guidelines here.

Do I have to sign for my Birchbox delivery?

Subscription boxes are ground-shipped via our shipping partner before they’re handed off to USPS for final delivery. This means you’ll receive your Birchbox in your mailbox each month.

Shop orders are delivered by USPS or UPS.

What are my shipping options?

You’re able to choose from four shipping speeds when you place an order:

  • Standard Shipping - $5.00 (2-10 Business Days)
  • UPS Ground - $7.00 (1-5 Business Days)
  • UPS 2nd Day Air - $15.00 (2 Business Days)
  • UPS Next Day Air - $22.00 (Next Business Day)

PS: Orders ship free when they include a product from a brand we sampled in the current month, or if your total is $50 or more! Get the details here.

Please note, expedited shipping is only available for the contiguous United States or P.O. Box, and addresses. Orders containing (but not limited to) nail polish, perfume, and aerosols must ship ground. Addresses to which standard shipping is the fastest option are ineligible for expedited shipping.

Shipping methods for monthly boxes and gift subscriptions cannot be modified.

I just placed an order! When will it ship?

Shop orders will ship within 2 business days of being placed for all in-stock items. Subscriptions will ship within 10 business days. We’ll email your tracking info over as soon as we have it!

Will my Birchboxes fit in my mailbox?

Yes! Birchboxes measure 7" x 5" x 2". Birchbox Man boxes measure 8" x 5.5" x 2.5". Full-size shipments will vary in size.

Return Policy

I’m having second thoughts. Can I return my order?

The short answer: yes! You’ll have 90 days to return products you order. Get the details here.

Can I return my Birchboxes?

Birchboxes are nonrefundable and are ineligible for returns.


I want to send Birchbox as a gift. What’s the best way to do that?

We offer Gift Subscriptions for this very purpose! You can send 3, 6 or 12 month Birchbox Gift Subscriptions and 3 or 6 month Birchbox Man subscriptions. Start gifting here.

How do gift subscriptions work?

Your recipient’s first box will be an introduction to Birchbox, packed with our tried-and-true favorites. From there, they’ll take the lead and customize the rest! If they love it (we’re sure they will!), you can extend their gift— or they can purchase their own subscription— to keep the boxes coming.

How far in advance can I order a gift subscription?

Gift subscription orders can be placed up to three months in advance.

Do you offer gift cards?

Electronic Gift Cards are available for purchase in increments of $10, $25, $50, $100 and $200. Gift cards can be used to purchase full-size products in our shop, but cannot be used toward monthly or yearly subscriptions.

Purchases made with gift cards will not be eligible for Birchbox Points. However, you will earn Birchbox Points on the purchase of a gift card. Please note that gift cards cannot be purchased with Birchbox Points.

Get a monthly box of five personalized beauty samples.
Get a monthly box of personalized grooming samples, plus a stylish accessory.