Hey! Need to contact us? Shoot us an email at beta@birchbox.com with questions, concerns, haikus...you name it. We're happy to help.

My Account

I forgot my password!

Click here if you've forgotten your password — you'll receive an email at the address associated with your account.

Not receiving the email? It's possible there's a typo in your email address in our system, or a different email is associated with your account. Reach out to us with your shipping address and first and last name so we can fix it!

If this is your first purchase with us, create an account here to get started.

Can I change my email address?

Here's how to update your email address:

1. Visit your Account Settings while logged into your account 2. Beneath "Account Information," click "Edit your account information and password" 3. Enter your new info and click "Save Account"

You'll be able to use your new email address to log into Birchbox.com — your password will not be affected.

Can I change my email settings?

You're able to opt in or our of our email list at any time. Here's how:

1. Visit your Account Settings while logged into your account 2. Beneath "Account Information," click "Manage your email subscriptions"

A few things to note:

  • By clicking "Unsubscribe," you're opting out of all emails from us — this includes promotional emails and special offers.
  • We're not able to opt you out of specific emails, including order and shipping confirmations.

If you change your mind, you can opt back in on your Account Settings page.

Can I add or delete an address?

Yes! Here's how:

1. Visit your Account Settings while logged into your account 2.Beneath "Account Information," click Manage addresses

From here, you have a few options:

  • To add a new address, click "Add new address" at the top of the page
  • To remove an address, click "Delete" below the address
  • To edit an address, click "Edit" below the address
  • To set an existing address as your default, select your option from the dropdown menu to the right of the address and click "Save"

Please note, you won't be able to delete an address if it's associated with a payment method in your account. You can manage your payment methods here.

How do I update my shipping address?

You can update your address in your Account Settings beneath the "Account Information" heading. Just click "Manage addresses" and you'll be able to edit, add or remove.

To update the address for your subscription, be sure to choose the "Subscription Shipping" option on the dropdown to the right of the desired address.

Please also note that for Birchbox Man Beta subscriptions, address changes must be entered by the 10th of the month prior to the box's ship date of the 25th.

Can I remove a saved payment method?

Yes! Here’s how:

1. Log in and visit your Account Settings 2. Beneath “Account Information,” click “Manage Payment Methods” 3. Click the “X” to the right of each card to delete. Please note, you will not be able to remove the credit card associated with an active subscription.

Can I edit my name in my account?

You're able to make changes to the name on your account at any time — just click here while logged into your account.

Please note, the name on your shipments won't be changed unless you update your address.

Birchbox Man Beta

What Is the Birchbox Man Beta?

Birchbox Man is an online grooming retailer that enables guys to discover new (and better) products through a special membership program, now in Beta.

This membership helps you assemble your perfect grooming regimen through personalized boxes of product samples. Each month, you’ll receive a box of four hefty samples that cover a single step in your grooming routine, from soothing shave creams to woodsy beard oils.

When you find a new favorite product, you can save it to your Regimen, then easily purchase a full-size version in our online Shop. You can make things even easier through product Auto-Delivery, which automatically delivers your favorite products on a schedule of your choosing (with 10% off and free shipping to sweeten the pot).

You can also explore the full product lineup in our Shop, which features the widest array of grooming brands this side of...anywhere, from household names to industry upstarts.

When will my first box ship?

Your first box may take up to 10 business days to process and ship after your initial order. As soon as it’s on the way, you’ll receive an email with tracking information so you can keep an eye on its progress.

What will I receive in my box each month?

Each monthly box contains four deluxe samples from a single grooming category, like shave cream, cologne, moisturizer, etc. These categories are selected according to the online profile you fill out at the start of your membership.

What payment methods do you accept for memberships and auto-delivery?

We accept VISA, Mastercard, Discover or American Express credit cards, or debit cards as payment for rebillable subscription orders. Unfortunately, we’re not able to accept checks, money orders, gift cards, or PayPal, or link routing numbers to your account.

Please note, Birchbox Points cannot be applied as a form of payment toward monthly and/or yearly rebillable subscriptions, or product Auto-Deliveries.

Can I subscribe to the original $20/month Birchbox Man box?

Unfortunately, a single user account cannot access both the Birchbox Man Beta and the original $20/month Birchbox Man box. However, if you would still like to subscribe to the original box, send us an email at beta@birchbox.com so we can get you squared away.

Beta Membership Billing

When will I be billed?

You’ll be billed for your first box when you sign up. Starting with your second box, you’ll fall on our regular billing and shipping cycles: We bill on the 15th and ship by the 25th of each month.

How do I update my billing information?

Here’s how to update your subscription billing info:

1. Log in and visit your Account Settings 2. Beneath “Subscriptions,” click “Replace or update credit card” 3. Enter your new details and save

My subscription charge was unsuccessful because my credit card information was out of date. Once I’ve updated my information, when will my box ship?

Your Birchbox will ship within 10 days of successful payment. From there, you’ll fall back onto the regular billing and shipping cycle.

Can I change my monthly billing and shipping date?

We’re not able to modify the billing and shipping dates for your subscription. After your first box, you’ll fall on our regular billing and shipping cycles.

How do I cancel my subscription?

Your subscription can be cancelled anytime in the “Account Settings” window under “Subscription.” If you’ve already been billed for this month’s box (which happens on the 15th of each month), cancellation will take effect in the next billing cycle.

Can I pause my subscription?

Unfortunately, we do not currently offer a pause function, and due to high demand, members are unable to cancel and resubscribe to a Birchbox Man Beta membership. However, if you have cancelled your Beta membership and would like to sign back up, you can send an email to beta@birchbox.com to be added to the waitlist.

Beta Membership Shipping and Tracking

When will my box ship?

Membership boxes ship by the 25th of each month.

Once your box has shipped, you will receive an email with tracking information. This information can also be accessed at any time from your “Account Settings” page.

Where is my box?

Still waiting? Here are a few things to look out for:

Your tracking information can be found in your Account Settings beneath the Subscription heading. A few things to consider:

  • Your tracking may not update in real time as your box travels to you. It’s completely normal to see up to 5 business days between scans.
  • Our boxes must be shipped ground to comply with shipping regulations. If you’re on the West Coast it may take up to 10 business days for delivery. If you live outside of the contiguous US, it may take up to three weeks.

If your tracking link isn’t available…

  • Check your billing info — we may be need an update to ship your box. If we secured your payment after the usual bill date, your box will ship within 10 business days of payment.

Can I see what’s coming in my next box?

As soon as your next box ships, you’ll be able to view the included products on your box page at Birchbox.com/Beta.

How do you ship boxes each month?

Boxes are ground-shipped via our shipping partner before they’re handed off to USPS for final delivery. This means you’ll receive your box in your mailbox each month—no need to sign.

Can I change the shipping method so I get my box faster?

We’re not able to expedite the shipping on your monthly Birchbox. United States Postal Code requires us to ground ship our boxes as the contents are considered “hazardous” and cannot be air shipped.

Can I track my box?

Yes! You’ll receive your tracking information each month via email. You can also find your link in your Account Settings beneath the Subscription heading.

My tracking hasn’t updated. What happens now?

Your tracking may not update in real time as the box travels to you. It’s completely normal to see up to 5 business days between scans—if it’s been longer, let us know so we can check on it.

My box was marked as delivered, but I didn’t receive it.

It’s possible that USPS marked your box as delivered prematurely. If it’s been 3 business days or more since false delivery, let us know so we can take care of it.

Be sure to double-check your address to make sure everything’s up to date, too.

Where can I have my membership box shipped?

We currently ship subscriptions to the United States and its territories. Final deliveries are made by USPS, so P.O. Boxes are no problem.

Grooming Profile

I don’t use certain types of products. Can I opt out?

When you sign up for a Birchbox Man membership, you’ll be asked to fill out a grooming profile, and provide a few personal details (shaving habits, skin type, hair type, etc.) to help us select categories and products that are right for you.

Thus, while you cannot manually opt out of a particular box, we will only send you products that are applicable to your own personal grooming regimen.

What product categories will be included in my box?

Each monthly box will include samples from one of the following categories (your categories will be chosen, in no particular order, according to your grooming profile): - Moisturizer - Face Wash - Hair Styler - Body Wash - Shave Cream - Fragrance - Beardcare - Deodorant - Shampoo - Exfoliator - Body Lotion - Face Treatment - Pre & Post Shave

Am I able to choose the samples I receive?

While Birchbox Man members aren’t able to pick the individual samples in their boxes, the process isn’t random. We make sure each box contains a variety of products from the same category, with different strengths and specialities, and your boxes will be selected according to the details in your grooming profile.

I have an allergy. Will this be considered in my profile?

Unfortunately, at this time, we're not able to opt you out of any types of samples pertaining to your allergy.

To get in touch in feedback, you can always send us an email at Beta@birchbox.com.

Beta Membership Experience

I received my first box. What do I do now?

Once you’ve received your box and tried each of your four samples, you can visit your box page at Birchbox.com/Beta to pick your favorite, making it eligible for Auto-Delivery. You can also mark that you haven’t found a favorite just yet. Either action will unlock your next box and introduce you to a new grooming category.

What is my box page?

Your box page is a one-stop shop for all your Birchbox Man membership needs. From there, you can pick your favorite samples, purchase full-size products, set up product Auto-Delivery, browse past boxes, and view shipping dates for upcoming boxes (available actions vary depending on where you are in the monthly box cycle).

What are the benefits of picking my favorite product on my box page?

When you pick a sampled product as your favorite, it is automatically added to your online Regimen, which you can view at any time via your box page at Birchbox.com/Beta.

Once a product has been added to your Regimen, you can purchase it at any time directly from your box page, or set up Auto-Delivery to have it automatically shipped to you at intervals of your choosing (with 10% off and free shipping to sweeten the pot).

What is my Regimen?

Your online Regimen is a virtual list of all your favorite products that you’ve sampled throughout your membership. They are displayed at the top of your box page at Birchbox.com/Beta.

Once a product has been added to your Regimen, you can purchase it at any time directly from your box page, or set up Auto-Delivery to have it automatically shipped to you at intervals of your choosing (with 10% off and free shipping to sweeten the pot).

How can I purchase products I’ve sampled?

Once you’ve sampled a grooming product, you can purchase a full-size version at any time directly from your box page (whether you picked it as your favorite or not). You can also purchase it at any time in our online Shop.

If you picked a sampled product as your favorite, you can also set up Auto-Delivery to have it automatically shipped to you at intervals of your choosing (with 10% off and free shipping to sweeten the pot).

What is Auto-Delivery?

Auto-Delivery is a Birchbox Man membership feature that lets you receive regular, automated deliveries of full-size products on a schedule of your choosing. No more empty bottles and last-minute trips to the drugstore. The feature also comes with a 10% discount and free shipping as added perks.

From your online box page, you can activate Auto-Delivery for any product you have sampled and picked for your online Regimen. When viewing an individual product, simply select the “ Auto-Delivery” option, choose your preferred monthly schedule, and click “Activate Auto-Delivery”.

Once Auto-Delivery has been set up, products will be billed and delivered at the same time as monthly boxes. They will ship with your box if you’re a current member, and on their own if you have cancelled your membership.

Will one-time purchases ship with my box?

If you purchase a full-size unit of a product you’ve sampled (i.e. not through Auto-Delivery), it will not be shipped with your next box. The order will be processed ASAP via the shipping method of your choosing.

How can I view past boxes?

To view a full list of samples from past boxes, simply click the corresponding grooming category in your Regimen (at the top of your box page). All past boxes—and the products therein—will be displayed below.

Can I purchase a membership as a gift?

Unfortunately, Birchbox Man Beta memberships cannot be gifted at this time.

However, if you would like us to add this feature, let us know via email at beta@birchbox.com. We want to know what you think!

Can I order a full-size product so that it ships before my next box delivery?

Yes! If you purchase a full-size unit of a product you’ve sampled (i.e. not through Auto-Delivery), it will not be shipped with your next box. The order will be processed ASAP via the shipping method of your choosing.

Do you offer free shipping?

All monthly membership boxes ship free by default. You can also score free-shipping on a full-size product by setting up Auto-Delivery, which automatically ships the product to you at an interval of your choosing (along with a 10% discount and free shipping).

Can I change my mind once I pick a favorite product?

Yes! To change a product you've picked, just click the corresponding category on your box page (at the top in your Regimen), scroll down to view the other products you've sampled, and click "Replace Pick" to mark that product as your new favorite.

Can I re-sample a category even if I’ve picked a favorite?

Category re-sampling isn’t currently available, but the feature is in the works. If you’d like to re-sample a grooming category, click that category on your box page (at the top in your Regimen) and scroll to the bottom of the page, where you’ll see a question regarding re-sampling.

Click the “Notify Me” button, and we’ll send you an email as soon as re-sampling is available for that category.

Rebillable Product Auto-Delivery

What is product Auto-Delivery?

Auto-Delivery is a Birchbox Man membership feature that lets you receive regular, automated deliveries of full-size products on a schedule of your choosing. No more empty bottles and last-minute trips to the drugstore. The feature also comes with a 10% discount and free shipping as added perks.

From their online box page, members can activate Auto-Delivery for any product they have sampled and picked for their online Regimen. When viewing an individual product, simply select the “Auto-Delivery” option, choose your preferred monthly schedule, and click “Activate Auto-Delivery”.

Once Auto-Delivery has been set up, products will be billed and delivered at the same time as monthly boxes. They will ship with your box if you’re a current member, and on their own if you have cancelled your membership.

How do I sign up for Auto-Delivery?

Members can activate Auto-Delivery directly from their box page. Once you have picked a product and added it to your Regimen, simply click the “Set Up” button on the Auto-Delivery bar under the product, select your preferred cadence, then click “Activate Auto-Delivery.”

Can I only subscribe to Auto-Delivery for certain products?

Since we’re still in Beta, Auto-Delivery is currently limited to the products you receive in your box, with the aim of helping guys build their ideal grooming regimen, then keep it well-stocked with minimal effort.

However, if you’d like to see Auto-Delivery available for a wider range of products, send us a message at beta@birchbox.com! We’d always like to hear what you think.

When do Auto-Delivery products ship?

The first unit of an Auto-Delivery will ship with your next eligible monthly box, with a cut-off time of midnight on the 14th (11:59 PM ET) of each month. If you set up Auto-Delivery before the cut-off, you’ll receive the product with your next box. If you set it up after, the first unit will be delivered on the following month. You can always view the next ship date for Auto-Delivery products at birchbox.com/Beta.

After that, Auto-Delivery products will ship with future boxes, at the cadence you selected. For example, if you selected a cadence of every 2 months beginning with your March box, your first refill would ship with your box in May.

Where will my Auto-Delivery products ship?

Auto-Deliveries ship to the Subscription Shipping Address you have listed under your Birchbox account. To change the rebillable product shipping address, please modify your primary address on your Account Settings page.

When will I be charged for my Auto-Delivery products?

Your Auto-Delivery products will be rebilled to the credit or debit card on file on the 15th of the month in which your product is scheduled to ship. You can cancel any Auto-Delivery product at any time; to avoid being billed for the next delivery, cancel by the 14th (11:59 PM ET) of the month in which your product is next scheduled to ship.

How do I modify my Auto-Deliveries?

Go to Birchbox.com/Beta to view the products you have on Auto-Delivery. By clicking a product, you will be able to manage the delivery cadence and units for your Auto-Delivery subscription, as well as cancel your subscription entirely. You will receive a confirmation email regarding your updated schedule.

How do I cancel my Auto-Delivery(ies)?

Go to Birchbox.com/Beta to view the products you have on Auto-Delivery. By clicking on a product, you will be given the option to cancel Auto-Delivery. To avoid being billed for the next delivery, you must cancel Auto-Delivery by the 14th (11:59 PM ET) of the month in which your product is next scheduled to ship.

Don’t worry—we'll always send a reminder email a few days before rebilling, at which time you’ll be able to make modifications. You can also view the next ship date of your Auto-Delivery items at any time at Birchbox.com/Beta.

How do I change my shipping address?

You can update your address in your Account Settings beneath the "Account Information" heading. Just click "Manage addresses" and you'll be able to edit, add or remove.

To update the address for your subscription, be sure to choose the "Subscription Shipping" option on the dropdown to the right of the desired address.

Please also note that Birchbox subscription boxes begin to process on the 1st when we bill, so any address changes must be entered by the 25th of the month prior to apply to the following month's shipment. For Birchbox Man subscriptions, address changes must be entered by the 10th of the month prior to the box's ship date of the 25th.

How do I change my billing information?

Here’s how to update your subscription billing info:

1. Log in and visit your Account Settings 2. Beneath “Subscriptions,” click “Replace or update credit card” 3. Enter your new details and save

How do I change my email address for pre-shipment emails?

Here's how to update your email address:

1. Visit your Account Settings while logged into your account 2. Beneath "Account Information," click "Edit your account information and password" 3. Enter your new info and click "Save Account"

You'll be able to use your new email address to log into Birchbox.com — your password will not be affected.

How do I view the timing of my future deliveries?

Visit Birchbox.com/Beta to view the products you have on Auto-Delivery. The timing of upcoming deliveries will be shown under each product in your Regimen. To modify, click the Auto-Delivery icon.

Shop Orders

What are my shipping options?

You’ll have a few shipping options when ordering full-size products from our Shop:

  • Standard Shipping - $5.00 (2-10 Business Days)
  • UPS Ground - $7.00 (1-5 Business Days)
  • UPS 2nd Day Air - $15.00 (2 Business Days)
  • UPS Next Day Air - $22.00 (Next Business Day)
  • Orders totaling $50 or more qualify for free Standard Shipping
  • Orders totaling $150 or more qualify for free 2nd-Day Shipping

A few things to note:

  • Next-Day and 2nd-Day Shipping are unavailable for 1) P.O. box, APO/FPO, and non-Continental US addresses 2) orders containing (but not limited to) nail polish, perfume and aerosols, and 3) addresses where free standard shipping will take no more than 3 days
  • Orders containing Hazardous Materials can only be shipped to addresses within the Continental U.S. and cannot be shipped to Alaska, Hawaii, U.S. territories, or APO/ FPO/DPO addresses.
  • If you have a Birchbox Man membership, products on auto-delivery ship free with your monthly box (auto-delivery is limited to products you have sampled and picked for your online Regimen).
  • Delivery estimates at checkout only apply to in-stock products

Where can I have my order shipped?

Full-size product orders can be shipped to any address within the United States and its territories. Orders containing non-hazardous materials can be shipped to APO/FPO addresses, as well.

All orders containing Hazardous Materials can only be shipped to addresses within the Continental U.S. and cannot be shipped to Alaska, Hawaii, U.S. Territories, or APO/ FPO addresses.

How can I track my order?

You’re able to track you orders in your Order History while logged into your account. Click “View Order” to the right of the order you’d like to track—on the next page, you’ll find the tracking link beneath “TRACK YOUR ORDER” above the shipping address. Your tracking link will be available once your order status is "Complete."

Do you charge sales tax?

Sales tax will be charged for orders and subscriptions shipping to an address in a state in which we operate. Currently, sales tax is charged when shipping to New York, New Jersey, Massachusetts, Tennessee, Virginia, Washington and California.

Please note that as our company expands, additional states may qualify for sales tax on Birchbox orders, and it is possible that we have begun to operate in your state since your first purchase with us.

What is your return policy?

We’ll take any product back within 90 days of your purchase. If you’d like to make a return, contact us with your Order Number and name of the item(s) you’d like to send back and we’ll email you a prepaid return label. Return shipping is free of charge!

If you used Birchbox Points toward your order, don’t worry! We’ll refund all forms of payment used.

Please note, original shipping and handling fees are non-refundable. Items purchased with a Bonus Shop item can only be refunded with the gift included in your return.

Monthly boxes are nonrefundable and are ineligible for returns.

How do you calculate refunds?

We’ll issue your refund to your original form of payment, including the card and/or any Birchbox Points used toward the order.

When you place an order for multiple items with Birchbox Points, they’re distributed evenly amongst the items so each individual product is discounted. When you’re refunded, you’ll see a partial refund on your bank statement as well as Points back in your account.

You earn 1 Birchbox Point for every $1 spent on an order, so 1 Point will be removed from your account for every dollar you’re refunded, as well.

If you redeemed a Gift Card toward your order, you’ll be refunded in Store Credit.

Can I cancel or edit my order?

We're not able to edit orders once they've been placed. If you need to make changes or request a cancellation, please out to us ASAP with the details and we'll do our very best to take care of it.

Full-sized orders are processed and shipped out within 48 business hours of your purchase. Please note that clicking "Reorder" within your Order History will automatically repurchase an identical order. You are not able to make changes through your Order History or Account Settings on existing orders.

My order won’t go through!

If you’re having trouble submitting your order, try these tips:

  • Double-check your card details. If the error message has no specific information, it’s possible the incorrect expiration date or CVV code was entered. If you’re using a saved payment method, we recommend re-entering the card details as if it were a new form of payment and submitting.
  • If you’re receiving an error message related to the billing address, try processing the order with a previous billing address. Rest assured, you can choose a different shipping address!
  • If you’re not able to enter your card information at all, click here.

Still stuck? Let us know and we’ll help troubleshoot.

I have multiple charges on my statement, but I only placed one order.

If you attempted to place your order more than once, all attempts will show on your statement as pending charges. All declined charges will fall off of your statement within 3-5 business days — the funds were not withdrawn as the charge(s) was not successful. Ultimately, you’ll just see the one successful charge on your statement.

Worried you may have ordered twice? Check your Order History to make sure.

Gift Cards

How do I purchase a gift card?

1. Log into your account and click here
2. Enter the names and contact info for the gift
3.Choose an amount — available for $10, $25, $50, $100, and $200
4. Type in your gift message
5. On the calendars, choose the date you’d like the e-gift card sent
6. Click “Add to Cart” and proceed through checkout.

Gift cards are only available electronically. As a reminder, gift cards can be used a form of payment toward full-size products, but not toward subscriptions or product Auto-Deliveries.

How do I apply my gift card to my order?

You will be able to add your Gift Card code into the "Gift Card" field in your cart before you proceed to checkout. This field will be on the bottom left of your Cart page, beneath the "Promo Code" field.

Please note that gift cards will not apply to rebillable subscription purchases or product Auto-Deliveries.

Does my gift card expire?

Nope!

How can I check my gift card balance?

You can check your gift card balance by accessing your cart, entering your code into the "Gift Cards" field and clicking "Check Card Balance." Please be sure that your cart has at least one item in it to access the gift card balance.

Get a monthly box of five personalized beauty samples.
Get a monthly box of personalized grooming samples, plus a stylish accessory.