this product is really good you just put it on and it softens your beard a lot making ti weak for the razors, so you get a comfortable shave. it leaves the skin extremely soft smells good, menthol. the cooling effect could be a little bit too much. the reason why i'm not happy is because apparently the person that had it before me, maybe the person that put it inside the box apparently played with the pouch and gave it a lot of wrinkles and stretched the plastic which is not acceptable. at 25 dollars and containing only 3 oz, the product should look good. i have the moisturizer which comes in a pouch too, but it looked normal because nobody played with it. birchbox needs people that is more serious working at their shipping department.