Let's start with the good: These shadow sticks have great lasting power, luxury packaging, and the colors are quite flattering. However, Trish McEvoy 24hour eyeshadow sticks have equally great lasting power, similar colors, and cost 25% less (a recent find for me, believe they aren't as popular simply bc Trish is a lesser known brand??)
On to the bad: They snap off wasting over half the product! After spending $43.5 on an eyeshadow, I at least expect to use it with ease. The first time this happened, I contacted ByTerry (with photos), but was sincerely disappointed in the level of customer service, especially of a luxury brand. I was informed that they are not responsible for product defects.
I work in the medical divide industry, and customer satisfaction and quality are dealt with swiftly because without your customer base, you don’t have a business. Due to my poor experience with ByTerry’s customer service, company failure to stand behind their products, and poor vetting of product quality, I couldn't recommend this brand or this product.