I have very mixed feelings about this product, however over all I do like it and may even buy it again if I end up using it all.
The bad: IF a product claims to be a makeup remover, it better actually remove makeup. It does not remove eyeliner, eyeshadow, or mascara. It has only worked for me on light makeup residue or stray smudges. As an actual main eye makeup remover this product tries but isn't effective in reasonable amounts. I seriously doubt it would do better with face makeup, but I don't wear any so I don't know. I just would not at all call this a makeup remover. Also, I wonder if a more efficient package might be possible because it seems to slosh everywhere and waste product.
The good: That said... It is very gentle. It does smell lovely. It has a nice light astringent feel to it, and does seem to help remove surface dirt and oil if you're just looking to freshen up a bit or close pores to control breakouts. It's a wonderful toner.
The bottom line: This is a good product if you want a toner and skin cleanser. Just don't buy this if you want an actual makeup remover because you will be disappointed.