I received a sample of each in my Birchbox a while back and finally got around to using it this morning. My hair is fine, shoulder length, I've highlighted & flat ironed for years, and it's usually pretty flat looking soon after shampooing. After using Neil George Shampoo & Conditioner, my hair feels thick, looks full, is super shiny, has tons of body, and smells great! I don't understand the mixed reviews! People say it doesn't lather up? I thought the lather was luxurious and I didn't have to use much. People didn't love the smell? It smells wonderful and clean, and light. The conditioner is rich, you can feel it penetrating immediately. I only left it on for 5 minutes, and it left my hair feeling healthy and moist. I'm very picky with my shampoos--I can't wait to use this product again. I used to shampoo daily, but now every 2-3 days, based on all the latest hair tips & recommendations that I read. I can't wait to see how this product holds up in between shampoos.