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I have had to e-mail Birchbox twice now regarding this straightener. the "light" on the styler that should turn green to let you know it has reached temperature never turns to green even though it almost reaches to an untouchable heat level. Birchbox was fantastic and sent me a new one hoping to remedy the issue and maybe it being just one defective styler.
Again, the new styler had the same issue. I just kept with it figuring it was just a malfunction of the styler, until I set it down this morning after doing my hair and a corner of the plate chipped off just like that. Very poor quality in my opinion, and I would NOT recommend this to anyone else.