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I see a few people wondering if they have faulty bottles...I had the same problem as well, but it just takes a little persistence. It's pretty thick, so it takes a good minute or two for the product to reach the top.
Although the smell is nice, it's a bit strong, so much so that I think I'd rather have an unscented version. I did notice quite a remarkable difference in my hair, but I've never used anything like this before, so if anything, it has encouraged me to experiment!