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The sample of this pencil was WONDERFUL! Stayed on all day, went on soft and smooth, never smeared; I had never used a better black eyeliner ~ and I've been using black eyeliner for MANY years! But when I ordered the full-length liner, it became dry and hard within a month, was difficult to sharpen, and finally the color actually fell out of the pencil itself . . . very disappointed, I really wanted this to be the liner of my dreams! Any chance the problem can be fixed?

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