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Love it - my new signature piece.
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Unfortunately it was badly tangled and when I finally fixed it one side was left an inch longer - so be careful if you un-knot. Fortunately, the customer service it FANTASTIC. They not only processed an exchange but they also sympathized with my disappointment and made me feel as if they were truly sorry for the mishap. This is too uncommon with customer service these days. Kudos Birchbox. You ROCK!!!

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