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I was pretty excited to receive this product, as I try to stick to cleansers that are made of natural ingredients. The product itself is great, I have used it a few times so far and my face has felt smoother, if not, happier. I have combination skin, and I feel like it has helped both the oiliness, and the dryness I tend to experience with my skin. Unfortunately, the packaging is pretty disappointing. I had to do some light traveling over the weekend, and in between destinations, the screw-top kept getting loose somehow and I have ended up loosing half of the product in a matter of owning it for 4 days. I am at a point now where I cannot decided if I should just deal with it, or go through the hassle of returning/exchanging the product.3