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Things I loved: packaging, included tool, color transfer of pencil, self-sharpening. However in my opinion this pencil color is too dark for a "universal taupe." My brows are darker medium brown (darker than my hair) I like to use a light brown to fill in spots but I do not want to make my brows darker. This pencil is one tiny shade away from being too dark to use. I will not repurchase this product, I will choose another brand simply due to shade.3