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Simply does not work

I bought this because most other eye makeup removers are not as gentle as I'd like. I tried this one with cotton balls, which are essentially the most gentle applicator possible, and it simply didn't remove my makeup - any of it. And it wasn't even long-wear makeup - it was regular, drugstore eyeshadow. I had to use a firmer applicator in order to make this product (which is basically glorified water) work, which was just as hard on my skin as a regular eye makeup remover.

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