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While the glass carafe may be an improvement over the plastic Brita or other filter systems, it is both too heavy and awkward to use. The top is poorly designed plastic and falls apart easily, making both pouring into and out of the carafe cumbersome. There is no way to actually know when any individual customer would need a new filter but you are required to sign up for ongoing deliveries. I am sorry I bought this product without seeing/handling it first and cannot find anywhere on their website to cancel my subscription.1