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I bought this cream because I am at the age where my neck is not as smooth as it used to be and I was looking for a product targeted specifically for this area. This product is rich enough to have substance and long lasting hydration yet is not greasy. I did not notice a dramatic change in firmness but my neck is smoother and I will purchase it again. I think the main benefit comes from hydrating properties. And remember that the neck starts at the décolleté so apply lower than neck for best results.