I was excited to try this product. It's basically a cream you rub into your dry face, and buff off with these little muslin cloths. (They're super stiff when you get them, but once you get them hot, they kind of disappear) You get them in hot water, then I let them kind of heat up my face, then you buff the cream off with the cloth. So, I just tried it last night for the first time, and I'm not sure about the why just yet (guess a combo of the cleanser and the muslin), but MY FACE HAS NEVER EVER FELT SOFTER!! It seriously was amazing. I couldn't stop touching it all night. My husband commented on how great it looked as well. I didn't wear any makeup at all today, and my skin just feels awesome. So anyway....I guess we'll see after I've used it for a while, but if you're in the market for some new skincare/wash....I'd seriously recommend this.