This product took me a while to figure out. Straight out of the packaging (I ordered Cleo, the teal one), it was *extremely* hard. It was painful to draw a test line on my hand, let alone line my eyes. I found that I had to sharpen off about a half-inch of the pencil to get to the creamy center, but once I learned that trick, it was smooth sailing. The color is really nice (perhaps a matter of taste; I am a big fan of blue eye liners) and it stays in place all day. No smudges on my eyelids at all!