Ive tried to order this product several times. I've read the stellar reviews and I thought I should give it a try, especially since I love the bar soap so much. The first time I ordered it, I ordered it with the bar soap, and they sent me two separate bar soaps. The smaller soap seemed to have the same label as the jar and was also a 4 oz bar (rather than the regular 5 oz bar). I emailed customer service who were wonderfully helpful, and they agreed to reorder my jar for me free of charge. Problem was, I received another 4 oz bar soap. I decided to give up ordering it since there seems to be a communication problem between ordering and packaging. Hope I can get a refund.